Contact Information
Use the quick links below to jump to specific contact information. For faster service, submit a ticket or call TWC at 800-628-5115.
If you have questions about unemployment benefits, you can request for TWC to call you using our UI Contact Request Form.
On this page:
- Contact TWC
- I need help logging into my account
- I need Unemployment Benefit Services
- I need Unemployment Tax Services
- I need the Unemployment Insurance Appeals Department
- I need the Overpayments Department
- I need Vocational Rehabilitation Services
- I need Child Care information
- Contact your local Workforce Solutions Office
- Report Fraud
- Make an Open Records Request
- File a discrimination complaint
- I need Labor Market information
- Contact Executive Department Staff
- Contact the Commissioner's Office
- Accessibility for People with Disabilities
Contact TWC
Our standard business days and hours are Monday to Friday, 8:00 a.m. to 5:00 p.m. Central Time.
Our online services are available 24/7.
Online services may not be available during our regularly scheduled maintenance time beginning the second Saturday of each month from 7:00 p.m. to 7:00 a.m. the next day.
I have a question, comment, concern about TWC
For fast service, submit a ticket.
Call: 800-628-5115
Please contact me
Want us to contact you about your unemployment claim?
Fill out our UI Contact Request Form and we will contact you.
Address
Texas Workforce Commission
101 E 15th Street
Austin, Texas 78778
I need help logging into my account
Unemployment Benefits Services
Login and technical support: 800-939-6631
Unemployment Tax Services
Login and technical support: TaxUTSaccesshelp@twc.texas.gov
WorkInTexas.com
Login and technical support
I need Unemployment Benefit Services
Speak with a customer service representative:
Tele-Center: 800-939-6631
Tele-Center: 866-274-1722 (Employers only hotline)
Hours: 7 a.m. to 7 p.m. Monday to Friday
Call our automated phone system:
Tele-Serv: 800-558-8321
Hours: General information is available 24/7
Claim status and payment request options are available daily 7:00 a.m. to 6:00 p.m.
I need Unemployment Tax Services
Speak with a customer service representative:
Businesses & Employers: 800-832-9394 (select option 1) or 512-463-2699
General UI Tax questions and help: tax@twc.texas.gov
Visit our Unemployment Tax Contact Information page to find specific tax departments and their contact information.
I need the Unemployment Insurance Appeals Department
Read about the appeals process before reaching out to avoid unnecessary delays.
Appeals Department: 512-463-2807
Email: appeals@twc.texas.gov
Appeal Tribunal: 512-463-2807
Email: appeals.status@twc.texas.gov
Commission Appeals: 800-432-4218
Email: commission.appeals@twc.texas.gov
You can check your appeals status at any time by Logging into Your UBS Account
I need the Overpayments Department
Read about the Benefits Overpayment Collections Unit before calling or emailing.
Contact the Overpayment Collections Unit for any questions about repaying the overpayment, requesting a change to the payment schedule, getting the balance of your overpayment, warrant holds, Treasury Offset Program notices, or a Notice of Assessment.
Phone: 512-936-3338
I need Vocational Rehabilitation Services
Speak with a customer service representative: 800-628-5115 (option 3)
General VR questions and help: vr.office.locator@twc.texas.gov
Vocational Rehabilitation Business Relations: 512-284-0057
General VR Business questions and help: vrbusinessrelations@twc.texas.gov
I need Child Care information
Visit our Child Care & Early Learning Services page to learn about the programs and services we offer.
Phone: 2-1-1
Use the Texas Child Care Solutions Contact Form to receive help.
Contact your local Workforce Solutions Office
Get help with job training, job searches, resumé and job application preparation, child care assistance, employer services, and so much more.
All services provided at your local Workforce Solutions Office are free.
There are 28 Workforce Development Boards that oversee the Workforce Solutions Offices.
Report Fraud
Fraud Hotline: 800-252-3642
Hours: available 24/7
If you want to remain anonymous, please use the hotline.
Report fraud by email: twc.fraud@twc.texas.gov
Make an Open Records Request
Before you make a request, please read our guidelines and policies.
Make an Open Records Request Online
For all other Open Records questions and help: open.records@twc.texas.gov
Public Information Coordinator: 800-628-5115 (option 5)
File a discrimination complaint
I need Labor Market information
Visit the Labor Market and Career Information website to find the latest information on labor market research, wage data, job and career planning tools and so much more!
Labor Market and Career Information: 866-938-4444
Email: lmci.users@twc.texas.gov
Contact Executive Department Staff
Visit our Executive Staff page for a list of all our division heads.
Fill out our Contact Executive Staff form to contact executive department staff.
Contact the Commissioner's Office
Visit our Commissioners page for information about our three commissioners.
Chairman and Commissioner Representing the Public
Email: opc@twc.texas.gov
Commissioner Representing Labor
Phone: 800-832-2829
Email: laborinfo@twc.texas.gov
Commissioner Representing Employers
Phone: 800-832-9394
Email: employerinfo@twc.texas.gov
Accessibility for People with Disabilities
If you have a disability related to vision, hearing, or mobility, send an email to accessibility@twc.texas.gov with comments or requests for improving our website.
